Privacy Policy – Shop Nest

Effective Date: January 1, 2026

At Shopnest Group LLC, accessible from , one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Shopnest Group LLC and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at support@shopnestgroupllc.com.

1. Information We Collect

Shopnest Group LLC follows a transparent approach to collecting personal data required to fulfill your orders and improve your shopping experience. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Account and Order Information: When you purchase pet toys or accessories, or register an account on our store, we collect your name, billing address, shipping address, email address, phone number, and payment information. Payment processes are handled securely via encrypted third-party payment gateways, and your full credit card details are never stored on our servers.
Communications: If you contact us directly via our customer support channels, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

2. How We Use Your Information

We use the information we collect in various ways to support our operations and provide an optimal customer experience, including to:

Provide, operate, and maintain our e-commerce website.
Process, fulfill, and ship your orders, including sending order confirmations, tracking details, and updates.
Understand and analyze how you use our website to improve, personalize, and expand our product offerings.
Develop new pet products, services, features, and functionality.
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
Send you transactional emails.
Find and prevent fraudulent transactions and maintain website security.

3. Log Files

Shopnest Group LLC follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

4. Cookies and Web Beacons

Like any other website, Shopnest Group LLC uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information. You can choose to disable cookies through your individual browser options.

5. Third-Party Privacy Policies

Shopnest Group LLC’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. This includes third-party service providers who assist us with payment processing, shipping carrier logistics, and web analytics.

6. Security of Your Data

We implement commercial-grade security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. When you enter sensitive financial information at checkout, that data is encrypted using secure socket layer technology (SSL) and processed directly by our secure merchant processors. No method of transmission over the Internet, or method of electronic storage, is 100% secure, but we adhere to standard industry requirements to protect your information.

7. CCPA & GDPR Privacy Rights

Depending on your residency, you may be entitled to certain data protection rights regarding your personal information, which include:

The right to access: You have the right to request copies of your personal data held by us.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure: You have the right to request that we erase your personal data under certain conditions.
The right to restrict or object to processing: You have the right to request that we restrict or stop the processing of your personal data under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our customer support email.

8. Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Shopnest Group LLC does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.